News

On Monday 27 January, our Foundations for Life Team are putting on a Volunteering Event for Karbon customers with Job Centre Plus and Durham Community Action. 

We’re committed to giving customers the opportunity to shape our services. Recently, our Customer Scrutiny Panel provided feedback on how we handle condensation, damp and mould. We caught up with customer and panel member Ann Potts to hear her insight.  

The Money Matters team offers an MOT spending plan to help you manage your money. Start the year getting back on your finances, with our spending plan.  

To help you stay safe this winter, we've provided you with information on the locations where we grit and our gritting policy, as well as some tips on staying safe in these wintry conditions.

It’s important for many reasons to heat your home this winter. Not heating your home can cause serious issues, such as damp and mould, and can be detrimental to your health. That’s why we prioritize keeping your homes energy efficient along with providing tips on how you can keep your home warm this winter.