Our Direct Debit provider can now provide all correspondence surrounding Direct Debits to customers by email instead of post.
You will have received an email asking you to verify your email address, this is from Karbon.
We encourage you to verify now, as it means you will know about any changes to your Direct Debit immediately, rather than having to wait for a letter in the post.
If you wish to keep receiving correspondence by post you do not need to do anything.
If you have any queries please speak to your Customer Accounts Officer.
Our Direct Debit provider can now provide all correspondence surrounding Direct Debits to customers by email instead of post.
You will have received an email asking you to verify your email address, this is from Karbon.
We encourage you to verify now, as it means you will know about any changes to your Direct Debit immediately, rather than having to wait for a letter in the post.
If you wish to keep receiving correspondence by post you do not need to do anything.
If you have any queries please speak to your Customer Accounts Officer.
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Investing in a sustainable future
We’ve made managing your home easier than ever
Almost 73% of our customers are now registered to use our updated MyKarbon customer portal, allowing you to manage your homes and tenancies online whenever it suits you: including making rent payments, viewing account information, updating your personal information and reporting and managing repairs.