Our Direct Debit provider can now provide all correspondence surrounding Direct Debits to customers by email instead of post.
You will have received an email asking you to verify your email address, this is from Karbon.
We encourage you to verify now, as it means you will know about any changes to your Direct Debit immediately, rather than having to wait for a letter in the post.
If you wish to keep receiving correspondence by post you do not need to do anything.
If you have any queries please speak to your Customer Accounts Officer.
Our Direct Debit provider can now provide all correspondence surrounding Direct Debits to customers by email instead of post.
You will have received an email asking you to verify your email address, this is from Karbon.
We encourage you to verify now, as it means you will know about any changes to your Direct Debit immediately, rather than having to wait for a letter in the post.
If you wish to keep receiving correspondence by post you do not need to do anything.
If you have any queries please speak to your Customer Accounts Officer.
More news
Beata’s home upgrade story in the heart of Byker
Five years of a major regeneration programme led by Karbon Homes and delivered by partner RE:GEN Group is completed in the Byker estate.
Our summer 2026 edition of At home with Karbon has arrived
We're delighted to bring a range of stories that celebrate people, partnerships and services making a positive difference across our communities.