Did you know that there are 12 different ways you can have your say on what happens at Karbon?
We caught up with our Customer Engagement Team of Lewis Rimington, Sandy Swinhoe and Stacey Close to find out more about the ways you can get involved with Karbon.
Your Customer Engagement Team - from left to right: Lewis Rimington, Stacey Close and Sandy Swinhoe
What is customer engagement?
Lewis: Customer engagement is all the ways we interact with our customers – this can be when we visit you in your home, speak on the phone, or message via email or on social media.
At Karbon, we also run our customer engagement groups. These groups give our customers the chance to find out about each part of our business, how and why we do things and to give their perspective.
Why is Customer Engagement important?
Sandy: Our customer’s voice matters. Customer engagement makes sure we can keep your voice at the heart of our decision making, shaping services and implementing change.
It helps build a strong relationship between Karbon and our customers. It creates opportunities to have open and constructive discussions about how and why we do things at Karbon. We can also discuss how you feel about the business and what issues matter to you. We can then work together to make things better.
How can customers get involved with Karbon?
Stacey: We have lots of opportunities for customers to get involved with Karbon’s engagement groups. From looking at certain aspects of the business such as the environment, building safety and procurement, to focusing on issues in your community through our Area Forums or Sheltered Housing Group.
Each group meets a few times throughout the year, with opportunities to join both in-person and remotely via computer. We can support you with travel expenses as well.
All Karbon customers are welcome. You don’t need to be an expert in the subject matter, just be interested and open to the discussion.
How you can get involved with Karbon
Karbon Residents’ Committee Give your perspective on the work we do. The committee makes sure we’re focusing on issues that matter to you, provide valuable and independent customer feedback and provide recommendations on how we can make things better.
Complaints Review Panel Here at Karbon, our aim is to give you the service you expect. The Complaints Review Panel helps us to do this by reviewing how we’re responding to customer feedback and assisting customers who need support in making a complaint.
Area Forums You can make sure that the local issues that matter to you are being addressed at our Area Forums. They give all customers the opportunity to become involved in learning about our performance and services. We also invite partners and groups working within communities to join us for these meetings.
Scrutiny Bank This group makes sure your voice is heard in everything we do. It checks and challenges our services, reports findings and suggests positive ideas for improvement.
Sheltered Housing Group The Sheltered Housing Group helps us to understand and explore the issues which effect residents living in our older person’s accommodation and work with them to make improvements.
Grants Panel This panel works with our Community Investment Team to review grant applications via our Community Fund, which supports projects that make a real difference to people’s lives and wellbeing within the communities you live in.
Environment Group Be part of our Response to Climate Change project and address how we can reduce greenhouse gas emissions, embed sound environmental practices, and make a cleaner more sustainable environment for current and future generations.
Leaseholder Forum The forum reviews services to leaseholders and discusses how we can improve them using best practice.
Customer Readers Panel The panel reviews the most up to date housing policies and work with us to ensure our policies and practices are of a good standard.
Procurement Panel Help us ensure we’re delivering exceptional value for money with our Procurement Panel. They review our suppliers, services and materials, making sure they are of a high quality and purchased fairly.
Youth Network The Youth Network works with us and youth group leaders throughout our communities. They meet to discuss topics and subjects relevant to children and young people in communities where Karbon has a major presence.
Building Safety Panel Your safety matters to us, which is why we’re actively engaging in regular building safety panels to ensure we’re meeting the latest regulations. Your insights guide us in creating a safer living space for you and your community.
Upcoming opportunities to get involved with Karbon
May Consett Area Forum Wednesday 1 May, 5 - 6:30pm at Glenroyd HouseCommunity Centre, Consett
Environment Group Thursday 9 May, 10am - 12pm at our Newburn office, Newcastle
Sheltered Housing Forums – North and South Wednesday 15 May, 11am - 1pm at The Manors, Prudhoe Featuring guests from The Fans Museum
June Procurement Panel Wednesday 5 June, 10:30am - 12:30pm at our Gosforth office, Newcastle
Chester-le-Street Area Forum Wednesday 12 June, 5 - 6:30pm at Bullion Hall Community Centre, Chester-le-Street
July Environment Group Wednesday 17 July, 10am - 12pm at The Brooms, Ouston
August Sheltered Housing Forum South Wednesday 7 August, 11am - 1pm, location TBC
September Consett Area Forum Wednesday 4 September, 5 - 6:30pm at Glenroyd House Community Centre, Consett
Look out for other ways to get involved with us on our website and by following us on social media ‘@KarbonHomes.’ We recently held a workshop and all attendees received a £25 Amazon or Love2Shop voucher for their time.
If you would like to find out more about any of our customer engagement opportunities or want to take part, please contact our Customer Engagement Team by emailing connectwithkarbon@karbonhomes.co.uk or calling 0800 164 0111.
Due to essential maintenance, MyKarbon will be unavailable from 6:15pm tonight (Thursday 21 November) until 7:30am tomorow morning (Friday 22 November).
To report urgent repairs, call us on 0808 164 0111 or email info@karbonhomes.co.uk for non-urgent repairs.
During this time, we’re unable to take payments over the phone. You can make payments using your Allpay card at a local Post Office, PayPoint or Payzone outlet, or by using the Allpay app.
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Did you know that there are 12 different ways you can have your say on what happens at Karbon?
We caught up with our Customer Engagement Team of Lewis Rimington, Sandy Swinhoe and Stacey Close to find out more about the ways you can get involved with Karbon.
What is customer engagement?
Lewis: Customer engagement is all the ways we interact with our customers – this can be when we visit you in your home, speak on the phone, or message via email or on social media.
At Karbon, we also run our customer engagement groups. These groups give our customers the chance to find out about each part of our business, how and why we do things and to give their perspective.
Why is Customer Engagement important?
Sandy: Our customer’s voice matters. Customer engagement makes sure we can keep your voice at the heart of our decision making, shaping services and implementing change.
It helps build a strong relationship between Karbon and our customers. It creates opportunities to have open and constructive discussions about how and why we do things at Karbon. We can also discuss how you feel about the business and what issues matter to you. We can then work together to make things better.
How can customers get involved with Karbon?
Stacey: We have lots of opportunities for customers to get involved with Karbon’s engagement groups. From looking at certain aspects of the business such as the environment, building safety and procurement, to focusing on issues in your community through our Area Forums or Sheltered Housing Group.
Each group meets a few times throughout the year, with opportunities to join both in-person and remotely via computer. We can support you with travel expenses as well.
All Karbon customers are welcome. You don’t need to be an expert in the subject matter, just be interested and open to the discussion.
How you can get involved with Karbon
Karbon Residents’ Committee
Give your perspective on the work we do. The committee makes sure we’re focusing on issues that matter to you, provide valuable and independent customer feedback and provide recommendations on how we can make things better.
Complaints Review Panel
Here at Karbon, our aim is to give you the service you expect. The Complaints Review Panel helps us to do this by reviewing how we’re responding to customer feedback and assisting customers who need support in making a complaint.
Area Forums
You can make sure that the local issues that matter to you are being addressed at our Area Forums. They give all customers the opportunity to become involved in learning about our performance and services. We also invite partners and groups working within communities to join us for these meetings.
Scrutiny Bank
This group makes sure your voice is heard in everything we do. It checks and challenges our services, reports findings and suggests positive ideas for improvement.
Sheltered Housing Group
The Sheltered Housing Group helps us to understand and explore the issues which effect residents living in our older person’s accommodation and work with them to make improvements.
Grants Panel
This panel works with our Community Investment Team to review grant applications via our Community Fund, which supports projects that make a real difference to people’s lives and wellbeing within the communities you live in.
Environment Group
Be part of our Response to Climate Change project and address how we can reduce greenhouse gas emissions, embed sound environmental practices, and make a cleaner more sustainable environment for current and future generations.
Leaseholder Forum
The forum reviews services to leaseholders and discusses how we can improve them using best practice.
Customer Readers Panel
The panel reviews the most up to date housing policies and work with us to ensure our policies and practices are of a good standard.
Procurement Panel
Help us ensure we’re delivering exceptional value for money with our Procurement Panel. They review our suppliers, services and materials, making sure they are of a high quality and purchased fairly.
Youth Network
The Youth Network works with us and youth group leaders throughout our communities. They meet to discuss topics and subjects relevant to children and young people in communities where Karbon has a major presence.
Building Safety Panel
Your safety matters to us, which is why we’re actively engaging in regular building safety panels to ensure we’re meeting the latest regulations. Your insights guide us in creating a safer living space for you and your community.
Upcoming opportunities to get involved with Karbon
May
Consett Area Forum
Wednesday 1 May, 5 - 6:30pm at Glenroyd HouseCommunity Centre, Consett
Environment Group
Thursday 9 May, 10am - 12pm at our Newburn office, Newcastle
Sheltered Housing Forums – North and South
Wednesday 15 May, 11am - 1pm at The Manors, Prudhoe
Featuring guests from The Fans Museum
June
Procurement Panel
Wednesday 5 June, 10:30am - 12:30pm at our Gosforth office, Newcastle
Chester-le-Street Area Forum
Wednesday 12 June, 5 - 6:30pm at Bullion Hall Community Centre, Chester-le-Street
July
Environment Group
Wednesday 17 July, 10am - 12pm at The Brooms, Ouston
August
Sheltered Housing Forum South
Wednesday 7 August, 11am - 1pm, location TBC
September
Consett Area Forum
Wednesday 4 September, 5 - 6:30pm at Glenroyd House Community Centre, Consett
Procurement Panel
Wednesday 11 September, 10am - 12pm at our Gosforth office, Newcastle
Chester-le-Street Area Forum
Wednesday 18 September, 5 - 6:30pm at Bullion Hall Community Centre, Chester-le-Street
November
Environment Group
Wednesday 13 November, 10:30am - 12:30pm at our Gosforth office, Newcastle
Sheltered Housing Forum South
Wednesday 20 November, 10am - 12pm, location TBC
December
Chester-le-Street and Consett joint Christmas Area Forum
Wednesday 4 December, 5 - 6:30pm, location TBC
Procurement Panel
Wednesday 11 December, 11am - 1pm at our Gosforth office, Newcastle
Look out for other ways to get involved with us on our website and by following us on social media ‘@KarbonHomes.’ We recently held a workshop and all attendees received a £25 Amazon or Love2Shop voucher for their time.
If you would like to find out more about any of our customer engagement opportunities or want to take part, please contact our Customer Engagement Team by emailing connectwithkarbon@karbonhomes.co.uk or calling 0800 164 0111.
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