The partnership has been active for the last couple of years, and in the last year alone it has supported over 1400 customers, with discounts totalling just over £250,000.
One Karbon customer is saving £37 a month on their water rates thanks to the scheme.
During a tenancy visit from a housing officer the customer highlighted their financial concerns surrounding a high water bill. They were referred straight away to the Money Matters Team to find out what support they could access.
The customer’s bill was around £50 a month and with a sudden change of circumstances they were struggling to cover costs and were finding themselves left with virtually no disposable income each month.
The Money Matters Team completed a financial wellbeing check, and found that the customer was struggling to pay their water rates , and Northumbrian Water agreed to hold any arears action for two years and reduce the bill by close to 75%, with the new bill being £13 a month.
The customer said: “The Money Matters team were amazing. The lady who helped me was so polite and understanding, giving me regular updates explaining my case.
“Having the reduction and arrears paused is a huge relief, it has taken some of the stress away of how I’m going to be able to afford the higher rate every month.”
Lee Forrest, Money Matters Manager at Karbon Homes, said: “As we continue to see the cost of living rise, we’re proud to be able to support our customers facing these growing pressures.
“A £37 a month reduction can be transformational to someone’s monthly outgoings, it’s an extra food shop or energy top up and partnerships like the one we have with Northumbrian Water help us make a real difference to people’s lives.”
Karbon has been working in partnership with Northumbrian Water since 2019, and in the last year alone the scheme has supported over 1400 customers, with discounts totaling just over £250,000.
If you feel in a similar situation to this customer’s story, or want to find out more about Money Matters, please contact the team at moneymatters@karbonhomes.co.uk or on 0808 164 0111. Remember, you’re not alone and the Money Matters team are here to help.
The partnership has been active for the last couple of years, and in the last year alone it has supported over 1400 customers, with discounts totalling just over £250,000.
One Karbon customer is saving £37 a month on their water rates thanks to the scheme.
During a tenancy visit from a housing officer the customer highlighted their financial concerns surrounding a high water bill. They were referred straight away to the Money Matters Team to find out what support they could access.
The customer’s bill was around £50 a month and with a sudden change of circumstances they were struggling to cover costs and were finding themselves left with virtually no disposable income each month.
The Money Matters Team completed a financial wellbeing check, and found that the customer was struggling to pay their water rates , and Northumbrian Water agreed to hold any arears action for two years and reduce the bill by close to 75%, with the new bill being £13 a month.
The customer said: “The Money Matters team were amazing. The lady who helped me was so polite and understanding, giving me regular updates explaining my case.
“Having the reduction and arrears paused is a huge relief, it has taken some of the stress away of how I’m going to be able to afford the higher rate every month.”
Lee Forrest, Money Matters Manager at Karbon Homes, said: “As we continue to see the cost of living rise, we’re proud to be able to support our customers facing these growing pressures.
“A £37 a month reduction can be transformational to someone’s monthly outgoings, it’s an extra food shop or energy top up and partnerships like the one we have with Northumbrian Water help us make a real difference to people’s lives.”
Karbon has been working in partnership with Northumbrian Water since 2019, and in the last year alone the scheme has supported over 1400 customers, with discounts totaling just over £250,000.
If you feel in a similar situation to this customer’s story, or want to find out more about Money Matters, please contact the team at moneymatters@karbonhomes.co.uk or on 0808 164 0111. Remember, you’re not alone and the Money Matters team are here to help.
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