MyKarbon - Have you signed up?

Manage your home at your fingertips with a MyKarbon account.

You can: 

• View your balance, recent transactions and make a rent payment
• Log a repair and view outstanding and past repairs
• Keep your personal details up to date - meaning you’ll not miss any important messages 

It’s safe, secure and can be accessed anytime, on any device.  

We’ve made it quick and easy to sign up, all you’ll need is a little bit of information that includes:  

• Your name  
• Your date of birth 
• Your tenancy number
• An active email address 

Is it difficult to use? 

Not at all, a few simple clicks are all you need, it's as easy as doing your online shop. It only takes a few minutes to make a payment or book a repair – you won’t need to wait in any queues! Customers have logged into MyKarbon over 120,000 times in the past year alone, so join lots of others who are already benefitting from their MyKarbon account. 

Check out our handy guides, FAQS and videos on our website for more information karbonhomes.co.uk/mykarbon  

Did you know our digital coaches from the Foundations for Life Team can help you get to grips with your account? Just call our Customer Relationship Team on 0808 164 0111 and we can help with set-up or put you through to the Foundations for Life Team. 

Here’s what some current users of MyKarbon told us about the system: 

Mrs M: “I use MyKarbon portal all the time, it’s so easy to use, love it! I pay my rent on it and can check what has been paid and any balance on the account. I also check repairs on there.” 

Ms E: “MyKarbon is well set up. It’s easy to use and very clear.” 

Facts 

• 49% of MyKarbon users are over 45 years old
• 74% of logins are made on a mobile 
• Over 52,000 payments made and over 5,000 repairs logged via MyKarbon in the last year.