Offering our customers more flexibility when it comes to repair appointments is very important to us.
MyKarbon already offers a range of ways you can self-serve, including booking your own repair appointments and arranging a direct debit for your rent.
As customers, you can now use MyKarbon to reschedule your own servicing and repairs appointments.
To do this you’ll see a stopwatch icon against a repair or appointment that is eligible for rescheduling.
By clicking on this icon, you will be able to see all available appointments and select the one that suits you, without having to call or email us. This will make the process far quicker and easier, meaning you can get on with your day.
Offering our customers more flexibility when it comes to repair appointments is very important to us.
MyKarbon already offers a range of ways you can self-serve, including booking your own repair appointments and arranging a direct debit for your rent.
As customers, you can now use MyKarbon to reschedule your own servicing and repairs appointments.
To do this you’ll see a stopwatch icon against a repair or appointment that is eligible for rescheduling.
By clicking on this icon, you will be able to see all available appointments and select the one that suits you, without having to call or email us. This will make the process far quicker and easier, meaning you can get on with your day.
More news
Our spring 2026 edition of At home with Karbon has arrived
This issue is packed with important updates and stories from across our communities. In this issue, we’re shining a spotlight on how your feedback is driving real, meaningful change – helping us improve our services and support you in the ways that matter most.
Welcome event marks the completion of new homes in North Shields