We'd like to thank those who took the time to give us feedback recently when we conducted a short survey to help us finalise how it should be structured.
Over 100 Karbon Homes colleagues and customers helped us in shaping what is now live, alongside our Connect with Karbon residents Facebook group too.
What we have changed:
We have updated the design and language used on the website to be clearer, easier to read and reflect our brand
We fixed some accessibility issues to make the website more friendly for screen readers. We still have some work to do on this
We made it easier to view our new developments, including site plans and property information
We’ve worked hard to make the mobile and tablet experience the best it can be as this is what most of you visit our website on
If you have issues, comments or accessibility questions about our website, please contact the Digital Communications Manager, Lisa Hogan by emailing: lisa.hogan@karbonhomes.co.uk
Karbon Homes partners with local primary school to launch affordable food club in Consett
A primary school in Consett, County Durham, has partnered with North East housing association Karbon Homes to launch an affordable food hub for the benefit of the local community.
Over the Christmas period, payments made online between 24 December and 1 January will not show in your balance or appear in your online account until on or after 2 January 2026.
To avoid paying more than once, please check with your bank before making another payment.
We’re sorry for any inconvenience this may cause and appreciate your patience. The good news is that we’re working to make sure online payments update instantly in the New Year.
⚠️ Amber weather warning – service update
The Met Office has issued an amber weather warning for parts of the North East of England on Thursday with frequent wintry showers and significant snow expected. This may cause disruption.
Please bear with us if it takes a little longer than usual to reach you. The driving conditions are challenging, and the safety of our customers and colleagues is our top priority.
If you need to report an emergency repair, something that poses an immediate risk to your health, safety, or security, our out of hours service is available.
We'd like to thank those who took the time to give us feedback recently when we conducted a short survey to help us finalise how it should be structured.
Over 100 Karbon Homes colleagues and customers helped us in shaping what is now live, alongside our Connect with Karbon residents Facebook group too.
What we have changed:
If you have issues, comments or accessibility questions about our website, please contact the Digital Communications Manager, Lisa Hogan by emailing: lisa.hogan@karbonhomes.co.uk
More news
Karbon Homes partners with local primary school to launch affordable food club in Consett
A primary school in Consett, County Durham, has partnered with North East housing association Karbon Homes to launch an affordable food hub for the benefit of the local community.
Christmas Holiday Hours 25/26