We were deeply saddened to hear about the death of Awaab Ishak as a result of extensive mould in his home.
Ensuring our customers have a safe and secure home to live in is our main priority at Karbon. We have a number of robust systems and processes in place to ensure we proactively identify any damp and mould problems in our homes as well as promptly respond to any issues customers raise. We aim to work collaboratively with customers in our approach.
We undertake stock condition surveys in all customer homes and communal areas to ensure compliance with Decent Home Standards (DHS). This is delivered on a five-year rolling cycle in accordance with best practice. We aim to have a 100% record and a complete picture of our housing stock by the end of summer 2023.
The stock condition surveys also include a Housing Health and Safety Rating System (HHSRS) assessment to identify and protect against any other potential risks and hazards to health and safety, including damp and mould. If any issues are identified, this gets logged, investigated and acted upon.
From a repairs and maintenance point of view, we have already implemented a new damp and mould inspection process which specifies that we undertake repeat visits to affected properties at set times to ensure any issues have been resolved.
The recent case at Rochdale Borough Housing (RBH) has put issues of damp and mould into sharp focus for our sector and justifiably so. Along with our existing approach, we have further enhanced our activity and control measures by setting up a cross team working group focused on:
- The completion of a detailed review of any existing or recent damp and mould cases to ensure they have been resolved or in the process of being resolved.
- Analysis of customer survey feedback and complaints to ensure any references to damp and mould are picked up and logged.
- Refreshing our customer communications to ensure customers know how to report any concerns around damp and mould along with the latest advice on prevention. We will ensure our communication is accessible and available in a number of formats.
- Awareness raising and refreshed training for colleagues on spotting the signs, recording concerns and supporting customers.
There are lessons to be learned for the whole sector following this tragic event and we will continue to collaborate with others and share learning and best practice.
Tackling damp and mould and providing safe and secure homes remains a top priority at Karbon.
Paul Fiddaman
Group Chief Executive
We were deeply saddened to hear about the death of Awaab Ishak as a result of extensive mould in his home.
Ensuring our customers have a safe and secure home to live in is our main priority at Karbon. We have a number of robust systems and processes in place to ensure we proactively identify any damp and mould problems in our homes as well as promptly respond to any issues customers raise. We aim to work collaboratively with customers in our approach.
We undertake stock condition surveys in all customer homes and communal areas to ensure compliance with Decent Home Standards (DHS). This is delivered on a five-year rolling cycle in accordance with best practice. We aim to have a 100% record and a complete picture of our housing stock by the end of summer 2023.
The stock condition surveys also include a Housing Health and Safety Rating System (HHSRS) assessment to identify and protect against any other potential risks and hazards to health and safety, including damp and mould. If any issues are identified, this gets logged, investigated and acted upon.
From a repairs and maintenance point of view, we have already implemented a new damp and mould inspection process which specifies that we undertake repeat visits to affected properties at set times to ensure any issues have been resolved.
The recent case at Rochdale Borough Housing (RBH) has put issues of damp and mould into sharp focus for our sector and justifiably so. Along with our existing approach, we have further enhanced our activity and control measures by setting up a cross team working group focused on:
There are lessons to be learned for the whole sector following this tragic event and we will continue to collaborate with others and share learning and best practice.
Tackling damp and mould and providing safe and secure homes remains a top priority at Karbon.
Paul Fiddaman
Group Chief Executive
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