On Monday 25th November, we held our first Customer Conference.
The event brought together customers, Karbon colleagues and partners to hear about what is going on in the world of housing, our approach to customer service and an overview of our finances.
Over 130 customers attended, and content included presentations from some of our Executive Team, an overview of various support services that assist our customers and our communities, as well as a fun quiz. There was also a game of Budget Bingo which allowed customers to discover how we spend our money, along with an opportunity to browse stalls and grab freebies. Special thanks were given to customers who rallied together during the fatal Benwell explosion, with the help of NE14.TV.
We were joined by many Karbon teams and several external partners including:
Phil Pollard, Executive Director of Customer and Community Engagement said: “It was wonderful to see everyone in one room and it allowed customers to voice issues, suggest improvements, and learn more about how their money is spent.
“We’re aiming for events like this to become a regular feature in our Resident Involvement calendar with even more of our customers attending each year.
“I’d like to thank everyone who made the day possible and also the internal and external partners who attended or donated prizes.”
Customers that were invited are part of our Resident Involvement Framework. They engage with us as part of a panel, a forum, a volunteer or are part of a group hosted by Karbon or Byker.
Additional thanks also go to:
If you would like to take part in future events like this, view our Be Involved dedicated page or connect with a member of the Customer Involvement Team.
On Monday 25th November, we held our first Customer Conference.
The event brought together customers, Karbon colleagues and partners to hear about what is going on in the world of housing, our approach to customer service and an overview of our finances.
Over 130 customers attended, and content included presentations from some of our Executive Team, an overview of various support services that assist our customers and our communities, as well as a fun quiz. There was also a game of Budget Bingo which allowed customers to discover how we spend our money, along with an opportunity to browse stalls and grab freebies. Special thanks were given to customers who rallied together during the fatal Benwell explosion, with the help of NE14.TV.
We were joined by many Karbon teams and several external partners including:
Phil Pollard, Executive Director of Customer and Community Engagement said: “It was wonderful to see everyone in one room and it allowed customers to voice issues, suggest improvements, and learn more about how their money is spent.
“We’re aiming for events like this to become a regular feature in our Resident Involvement calendar with even more of our customers attending each year.
“I’d like to thank everyone who made the day possible and also the internal and external partners who attended or donated prizes.”
Customers that were invited are part of our Resident Involvement Framework. They engage with us as part of a panel, a forum, a volunteer or are part of a group hosted by Karbon or Byker.
Additional thanks also go to:
If you would like to take part in future events like this, view our Be Involved dedicated page or connect with a member of the Customer Involvement Team.
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