As the colder months are upon us, it means we can expect more snowy and icy conditions. This can affect roads and pathways making them more slippery for you and your vehicles.
To help you stay safe this winter, we've provided you with information on the locations where we grit and our gritting policy, as well as some tips on staying safe in these wintry conditions.
Our gritting policy – where we grit
Grit bins are usually provided by your local authority in areas where they are responsible for roads and footpaths. You should be able to find locations of where they have grit bins on their websites.
Our staffed supported living schemes are home to our customers who need a helping hand from our colleagues. To make sure we can access these schemes during wintry weather, we always grit the paths here. We don’t grit in other locations but do provide grit bins in our other supported living schemes, where they have access is via a steep slope or a large number of customers with vulnerabilities or mobility difficulties.
Our grit bins at these schemes are filled at the beginning of the winter season and we top them up when required. You can read our full gritting policy on our policy page: www.karbonhomes.co.uk/policies.
Please contact us if you need more information about gritting or to request your grit bin to be topped up:
Please take care in wintry conditions. To help you to stay safe, here are some tips to avoid slips in the winter:
For walking:
Take your time when walking – take short, flat steps. Use handrails if they are available.
Wear shoes or boots that provide good grip in the snow and ice. Wear flat-soled shoes and avoid heels.
Take care when getting in and out of vehicles, using stairs or entering or leaving buildings.
Keep your hands out of your pockets – this reduces your ability to use your arms for balance if you do slip.
Walk on clear paths as much as possible – avoid taking shortcuts over snowy or icy areas.
Don’t text or read while walking.
If you do slip, bend your back and head forwards to avoid hitting your head against the ground.
For driving:
Plan ahead, give yourself extra time for your journey and plan your route.
Check the local weather forecast for warnings of icy or snowy weather.
Don’t drive in these conditions unless your journey is essential.
Take an emergency kit of de-icer and ice scraper, torch, warm clothing, boots, first aid kit, jump leads and a shovel. Bring a warm drink and emergency food in case you get stuck or your vehicle breaks down.
Before you set off you must be able to see. Clear all snow and ice from your windows and demist thoroughly.
Ensure your lights and number plates are clear, visible and legible.
Drive with care, even on treated roads.
Avoid sudden actions as these could cause loss of control.
Listen to travel bulletins.
Take note of signs that provide information about weather, road and traffic conditions.
Over the Christmas period, payments made online between 24 December and 1 January will not show in your balance or appear in your online account until on or after 2 January 2026.
To avoid paying more than once, please check with your bank before making another payment.
We’re sorry for any inconvenience this may cause and appreciate your patience. The good news is that we’re working to make sure online payments update instantly in the New Year.
⚠️ Amber weather warning – service update
The Met Office has issued an amber weather warning for parts of the North East of England on Thursday with frequent wintry showers and significant snow expected. This may cause disruption.
Please bear with us if it takes a little longer than usual to reach you. The driving conditions are challenging, and the safety of our customers and colleagues is our top priority.
If you need to report an emergency repair, something that poses an immediate risk to your health, safety, or security, our out of hours service is available.
As the colder months are upon us, it means we can expect more snowy and icy conditions. This can affect roads and pathways making them more slippery for you and your vehicles.
To help you stay safe this winter, we've provided you with information on the locations where we grit and our gritting policy, as well as some tips on staying safe in these wintry conditions.
Our gritting policy – where we grit
Grit bins are usually provided by your local authority in areas where they are responsible for roads and footpaths. You should be able to find locations of where they have grit bins on their websites.
Our staffed supported living schemes are home to our customers who need a helping hand from our colleagues. To make sure we can access these schemes during wintry weather, we always grit the paths here. We don’t grit in other locations but do provide grit bins in our other supported living schemes, where they have access is via a steep slope or a large number of customers with vulnerabilities or mobility difficulties.
Our grit bins at these schemes are filled at the beginning of the winter season and we top them up when required. You can read our full gritting policy on our policy page: www.karbonhomes.co.uk/policies.
Please contact us if you need more information about gritting or to request your grit bin to be topped up:
Email: info@karbohomes.co.uk
Call: 0808 164 0111
Cold weather advice
Please take care in wintry conditions. To help you to stay safe, here are some tips to avoid slips in the winter:
For walking:
For driving:
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Christmas Holiday Hours 25/26