We support a whole range of customers and welcome new customers to our services everyday. We want to take the time to understand everyone and make sure you are listened to so we can give you the best possible experience when working with us.
Our approach to providing an excellent customer experience is not about treating people the same, it is about recognising differences and adapting our services to meet the specific needs of the individuals and communities we work with.
You may need to receive information from us in different ways, for example in a different language or format. We can support you by providing different options so you can access and understand what we're communicating.
We've recently refreshed all of our customer complaint materials to make them easier to read. As part of this refresh, we've translated our 'How we'll handle your complaints' leaflet and video into Arabic, Bengali, Polish, Romanian and Urdu to ensure as many people as possible can understand how to raise a concern or complaint.
If you know someone who would benefit from one of these translated communications, you can find links to all of the translated versions by visiting our Making a complaint page.
We also offer Recite Me digital assistive software on our website, making the information more accessible for our website users.
With the help of Recite Me assistive technology, we provide a unique and customisable user experience on our website. You can choose from a range of tools including, text-to-speech functionality, customisable styling options, reading aids and a translation tool that boasts over 100 languages, including 65 text-to-speech voices.
You'll notice our 'Recite Me' accessibility toolbar throughout our website, just click the ‘me’ speech bubble icon in the bottom right corner of your screen to launch. See our guides and FAQs over on our accessibility page to find out how to use all the various Recite Me toolbar features.
If you would like our this or any other Karbon communications in another language or format, please contact us by emailing communications@karbonhomes.co.uk or call 0800 164 0111.
We support a whole range of customers and welcome new customers to our services everyday. We want to take the time to understand everyone and make sure you are listened to so we can give you the best possible experience when working with us.
Our approach to providing an excellent customer experience is not about treating people the same, it is about recognising differences and adapting our services to meet the specific needs of the individuals and communities we work with.
You may need to receive information from us in different ways, for example in a different language or format. We can support you by providing different options so you can access and understand what we're communicating.
We've recently refreshed all of our customer complaint materials to make them easier to read. As part of this refresh, we've translated our 'How we'll handle your complaints' leaflet and video into Arabic, Bengali, Polish, Romanian and Urdu to ensure as many people as possible can understand how to raise a concern or complaint.
If you know someone who would benefit from one of these translated communications, you can find links to all of the translated versions by visiting our Making a complaint page.
We also offer Recite Me digital assistive software on our website, making the information more accessible for our website users.
With the help of Recite Me assistive technology, we provide a unique and customisable user experience on our website. You can choose from a range of tools including, text-to-speech functionality, customisable styling options, reading aids and a translation tool that boasts over 100 languages, including 65 text-to-speech voices.
You'll notice our 'Recite Me' accessibility toolbar throughout our website, just click the ‘me’ speech bubble icon in the bottom right corner of your screen to launch. See our guides and FAQs over on our accessibility page to find out how to use all the various Recite Me toolbar features.
If you would like our this or any other Karbon communications in another language or format, please contact us by emailing communications@karbonhomes.co.uk or call 0800 164 0111.
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