We’re always working to provide the best service we can for our customers. We know there’s always room for improvement and want to give our customers opportunities to have their say.
Part of the way we can do this is working towards obtaining an ICS (institute of customer services) accreditation. If we achieved this it means we hold a level of service that the organisation has deemed outstanding.
Whilst we have already achieved the accreditation, we always look for ways we can improve and enhance our service.
We recently sent surveys to some customers, so we can understand your views and experiences and use these to further improve our services.
We want to thank everyone who took the time to complete the survey, and we look forward to sharing the results with you shortly.
We’re always working to provide the best service we can for our customers. We know there’s always room for improvement and want to give our customers opportunities to have their say.
Part of the way we can do this is working towards obtaining an ICS (institute of customer services) accreditation. If we achieved this it means we hold a level of service that the organisation has deemed outstanding.
Whilst we have already achieved the accreditation, we always look for ways we can improve and enhance our service.
We recently sent surveys to some customers, so we can understand your views and experiences and use these to further improve our services.
We want to thank everyone who took the time to complete the survey, and we look forward to sharing the results with you shortly.
More news
Easter holiday hours
During the Easter bank holidays we’ll be running our out-of-hours service from 6pm on Thursday 17 April to 8am on Tuesday 22 April.
Sparking new life into electrician’s career prospects after unprovoked attack
Eager to get back into employment but still living with memory problems and epilepsy, Dan was recently supported back into his desired field of work by Karbon's Foundation for Life team.