Rent and service charges are reviewed each year, and we’ve recently written to customers to explain the changes from 7 April 2025.
We’ve also put together the following questions and answers to help with any queries you may have.
How do we set our rent?
We set our rent in line with government policy and guidelines from the Regulator of Social Housing.
Like other social housing providers, we’ll be increasing our rents by Consumer Price Index (CPI) +1 for most of our customers. The CPI is one of the UK’s main measures of inflation – it measures changes in the price of goods, like food, fuel, gas and electricity.
Why are we increasing rents?
It’s a very difficult decision to increase our rent, and not one we take lightly.
As a profit-for-purpose organisation, all rental income is reinvested back into homes and services.
The rent increase enables us to continue to provide high levels of service and investment in our homes, ensuring they continue to be well-maintained, healthy and safe. It also means we can build more much-needed affordable homes and continue to ensure we meet national environmental sustainability targets.
Are service charges increasing?
If customers pay a service charge, the letter we’ve sent to also details these costs.
There is no increase in the District Heating charge for our customers who live in Byker.
What support is available?
We very much appreciate that some of our customers may be struggling, especially with the cost of living, and we’re here to help if you need us.
Our Money Matters Team offers a personalised and confidential advice service to help with all things money-related such as:
- Universal Credit
- Debt
- Appealing a benefits decision
- Budgeting
- Benefit checks and applications
- Energy advice and grants
- Water charges
The team can provide advice in person, over the phone or via email and can be contacted on:
T: 0808 164 0111
E: moneymatters@karbonhomes.co.uk
Rent and service charges are reviewed each year, and we’ve recently written to customers to explain the changes from 7 April 2025.
We’ve also put together the following questions and answers to help with any queries you may have.
How do we set our rent?
We set our rent in line with government policy and guidelines from the Regulator of Social Housing.
Like other social housing providers, we’ll be increasing our rents by Consumer Price Index (CPI) +1 for most of our customers. The CPI is one of the UK’s main measures of inflation – it measures changes in the price of goods, like food, fuel, gas and electricity.
Why are we increasing rents?
It’s a very difficult decision to increase our rent, and not one we take lightly.
As a profit-for-purpose organisation, all rental income is reinvested back into homes and services.
The rent increase enables us to continue to provide high levels of service and investment in our homes, ensuring they continue to be well-maintained, healthy and safe. It also means we can build more much-needed affordable homes and continue to ensure we meet national environmental sustainability targets.
Are service charges increasing?
If customers pay a service charge, the letter we’ve sent to also details these costs.
There is no increase in the District Heating charge for our customers who live in Byker.
What support is available?
We very much appreciate that some of our customers may be struggling, especially with the cost of living, and we’re here to help if you need us.
Our Money Matters Team offers a personalised and confidential advice service to help with all things money-related such as:
The team can provide advice in person, over the phone or via email and can be contacted on:
T: 0808 164 0111
E: moneymatters@karbonhomes.co.uk
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