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We believe in delivering high quality products, systems, and service to our customers
To make sure we deliver exceptional value for money, we use a procurement process to secure the best possible outcome for our customers.
As a registered provider of social housing we work in line with the Procurement Act which requires us to advertise and award tenders. Our procurement activities follow a clear process which allows all interested parties a fair chance to work with us.
Our Group e-Tendering portal MultiQuote, gives potential and existing suppliers an easy way to respond to our tenders. Suppliers can register on the portal at any time and tenders are posted on the portal and any registered suppliers will be notified of opportunities relevant to them.
We welcome interest from any size supply organisation who share our approach in the way they work.
For transparency, details of contracts awarded over £25,000 will be published on Contracts Finder. Where the estimated value of the contract is expected to be greater than the financial thresholds of the Procurement Act (usually around £118,000) it will be advertised on Find a Tender Service (FTS). FTS is available online and free of charge.
Being transparent about our suppliers
Meeting our environmental and social responsibilities is very important to us and we expect all suppliers to follow our Contractor Code of Conduct.
We spend over £170 million each year covering a range of goods and services such as:
- food and care services for supported living
- repairs and maintenance
- construction materials
- utilities
- office supplies
- waste management
- professional services and transport
- ICT equipment
We also have a large capital investment programme covering building schemes, as we aim to build over 500 new homes each year.
Key Supply Chain Partners April 2019 to March 2024
Our process
Our process complies with the Procurement Act and ensures that potential suppliers who register with us will receive the most up-to-date information about the tenders we are running.
1
Spend Analysis
We review historic data to ensure we are spending in line with organisational plans.
2
Requirements Capture
Operational stakeholders are engaged to identify current and future procurement needs.
3
Tender Advertisements
We advertise opportunities broadly to reach as many suppliers as possible. We publish our latest tender opportunities on:
Our e-Tendering portal - MultiQuote
Find a Tender Service (FTS) website
Suppliers can register on our e-Tendering portal - MultiQuote at any time.
4
Supplier Selection Process
We engage suppliers differently based on service/product complexity. This includes two-stage or single-stage tenders. The procurement process will be determined and communicated on a case-by-case basis when the requirement is published.
5
Tenders Evaluation
Tender submissions are evaluated to determine which supplier(s) offer the best value for money for our goods or services.
6
Contracting
Once a decision has been made, contracts will be finalised with the successful supplier/suppliers.
The Procurement Forward Plan
An explanation of what the forward plan is and why we’re publishing it can be found in the useful procurement information at the bottom of this page.
|
Contract Title |
Procurement Supply Category |
Planned Delivery |
Status |
| 54North Boiler Installation | Supply & Service | Mar-24 | Awarded |
| Internal Audit Services | Audit Services | Mar-24 | Awarded |
| Paint Packs | Decoration Vouchers Supply | May-24 | Awarded |
| Electronic Payment Services | Electronic Payments | May-24 | Awarded |
| Pest Control | Professional Services | Jul-24 | Awarded |
| External Decoration | Repairs and Maintenance | Jul-24 | Awarded |
| External Wall Inspections | Professional Services | Aug-24 | Awarded |
| Agency & Recruitment Services | Recruitment Services | Aug-24 | Awarded |
| Learning Management System | ICT Supplies and Services | Aug-24 | Awarded |
| External Doors and Windows | Repairs and Maintenance | Oct-24 | In Evaluation |
| Responsive Repair and Empty Homes Contractor Framework | Repairs and Maintenance | Oct-24 | On-hold |
| Monitoring and Support Services | Retirement Living Services | Oct-24 | Awarded |
| Clarendon House - Architectural | Works | Nov-24 | In Evaluation |
| Stock Condition Surveys | Professional Services | Dec-24 | Awarded |
| Energy Consultancy | Professional Services | Dec-24 | Outstanding |
| Telecare Maintenance and Installation | Professional Services | Dec-24 | In Evaluation |
| eSignature Software | Professional Services | Dec-24 | In Evaluation |
| Fleet Contract Hire | Fleet Services | Jan-25 | Underway |
| Drainage Services | Responsive Repair Works | Feb-25 | Outstanding |
| Mobile Response - Support Living | Retirement Living Services | Mar-25 | Awarded |
| Older Persons Catering | Catering Services | Mar-25 | Underway |
| Structural Engineer Framework | Professional Services | Mar-25 | Underway |
| Architectural Service | Professional Services | Mar-25 | Underway |
| Modern Methods of Construction | Professional Services | Mar-25 | Underway |
| Mechanical and Electrical Service | Professional Services | Mar-25 | Underway |
| Principal Designer Framework | Professional Services | Mar-25 | Underway |
| Construction / Construction with Design Framework | Professional Services | Mar-25 | Underway |
| Water Hygiene | Water Hygiene Services | Mar-25 | In Evaluation |
| Hybrid Mail Services | ICT Supplies and Services | Mar-25 | Underway |
| Alarm Monitoring | Retirement Living Services | Apr-25 | In Evaluation |
| Clarendon House - Replacement Roof | Works | May-25 | Outstanding |
| FRW Framework Survey Compartmentation | Fire Rectification Works | May-25 | Outstanding |
| FRW Framework General Fire Works | Fire Rectification Works | May-25 | Outstanding |
| Valuation Framework | Professional Services | May-25 | Outstanding |
| Lift Servicing and Maintenance | Compliance Checks & Maintenance Services | Jun-25 | Outstanding |
| Waste Management Services | Waste Management Services | Jul-25 | Outstanding |
| Day to day repairs | Repairs and Maintenance | Aug-25 | Outstanding |
| Brand, Creative and Digital Design Services | Professional Services | Aug-25 | Outstanding |
| Internal Audit Services | Audit Services | Sep-25 | Outstanding |
| Disabled Adaptations Framework | Adaptation Works | Oct-25 | Outstanding |
| Telecare Monitoring | Retirement Living Services | Nov-25 | Outstanding |
| Furniture Packs | Furniture | Nov-25 | Outstanding |
| Cisco Firewall & Proxy | ICT Supplies and Services | Nov-25 | Outstanding |
| Workwear Supply - PPE | Workwear & PPE Supply | Nov-25 | Outstanding |
| Firewall Access | ICT Supplies and Services | Nov-25 | Outstanding |
| Compliance Software | ICT Supplies and Services | Dec-25 | Outstanding |
| Customer Satisfaction Research | Survey Services | Jan-26 | Outstanding |
| Tenant Collections Monitoring Software | Development Works | Feb-26 | Outstanding |
Gifts and Hospitality
We have a clear policy that sets out our approach to offers of gifts and hospitality that may be made by existing or potential suppliers. Hospitality may also occasionally be offered by Karbon to suppliers.
We recognise that occasional offers of hospitality can be a normal part of our working relationships. However, we expect our suppliers and Karbon’s colleagues to meet high standards of transparency, integrity and probity in relation to offers of gifts and hospitality. We will act to investigate any allegation of wrongdoing.
Useful procurement information
- Procurement forward plan (PDF) provides potential and existing suppliers with an easy way to view our future procurement activities.
- Standard Terms and Conditions – Purchase order (PDF)
- Standard Terms and Conditions – Goods and Service (PDF)
- Contractor Code of Conduct (PDF)
- Supplier Guide to the Procurement Act (PDF)
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