Executive Director of Customer Services
Ian Johnson is our Executive Director of Customer Services, he is responsible for:
• Our repairs and maintenance service
• Housing management
• Customer experience
• Customer involvement
• Planning and insight
Ian is also Karbon’s Health and Safety Lead and has responsibility for compliance with the Consumer Standards.
Previously, Ian has worked in various housing organisations for 25 years. Ian started as a Housing Assistant for City of Sunderland Council before progressing to be Head of Safer Neighbourhoods at Blyth Valley, Executive Director of Operations at Homes for Northumberland, Chief Executive of Tyne Housing before joining Karbon Homes in 2018 as Director of Pre-Tenancy and Property Services before taking up an Executive role in May 2022.
Ian has extensive neighbourhood and property services experience alongside specialist knowledge of safer communities and the impacts of homelessness. Ian has a strong track record of delivering high performance and improving colleague and customer engagement.
Ian also has a strong external profile, and has sat on a small number of Boards as a non-executive including as the current Chair of Prosper and former Chair of Age Concern Tyneside South. Ian also sits on the National Policy Advisory Committee of the Chartered Institute of Housing.