Contact Us

There are many ways to get in touch at a time that suits you best

MyKarbon

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Pay your rent, view your repairs in one place

Go to MyKarbon

By Email

info@karbonhomes.co.uk

We'll respond as soon as we can

Email Us

By Telephone

0808 164 0111

8am-6pm Mon - Fri

Call Us

Complaints

How to make a complaint, compliment or suggestion about our services and what you can expect from us

Making a complaint

Money worries?

We're here to help you, speak to a member of our Money Matters team

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Media Contacts

Speak to a member of our Communications Team about if you have a request

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Christmas holiday hours

During the Christmas holidays we'll be running our out-of-hours service from 12.30pm on Tuesday 24 December 2024 to 8am on Thursday 2 January 2025.

Our out-of-hours service can help you with emergency repairs, reports of anti-social behavior and rent payments. Just call us on our usual number 0808 164 0111. My Karbon is available 24/7, 365 days a year. 

Our Supported Housing service will remain available during the holidays.

Our Offices

Gosforth - Number 5

Open to customers

Mon - Fri: 9am to 4pm

Number Five, Gosforth Park Avenue, Gosforth Business Park, Newcastle upon Tyne, NE12 8EG

Get Directions

Stanley - Greengates

Open to customers

Mon - Fri: 9am to 4pm

Greengates House, Amos Drive, Greencroft Industrial Park, Stanley, County Durham, DH9 7YE

Get Directions

Morpeth

Appointment only

Owen House, Sanderson Arcade, Morpeth, Northumberland, NE61 1NS

Get Directions

Hexham

Appointment only 

Tanners Burn House, Hexham Business Park, Burn Lane, Hexham, NE46 3RU

Get Directions

Newburn

Not open to customers

Unit D2, The Waterfront, Newburn Riverside, Newcastle upon Tyne, NE15 8NZ

Get Directions

Stanley Skills Hub

Open to customers

Tue - Thu: 9:30am to 4pm, Fri: 9:30am to 12:30pm

23-33 Front Street, Stanley, DH9 0JE

Get Directions
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