Home comforts

Home Comforts is our furniture and appliance rental service

We want to provide you with a place you can really feel at home

If you feel like you may struggle to afford important items like a washing machine or cooker, we have our Home Comforts furniture and appliance rental service.

You can choose from three levels of packs, with each item within these worth a number of points. Each level gives you access to a different amount of items for an affordable weekly payment which is applied at the start of your tenancy. 

You rent good quality furniture and appliances that will be replaced if not working and can be returned at any time. 

Let’s get you comfortable in your new home! 

There's three levels of Home Comforts 

1. Home Start 

This pack is designed to help you out when starting out. Pick one bed or essential appliance. 

2. Home Essentials 

This pack is for when you need that extra help to set up your home. You can choose from beds, appliances, or furniture. 

3. Home Essentials+ 

This pack is for when you might be starting from scratch or where you need more than our Home Essentials pack would give you. You can choose from beds, appliances, or furniture.

So, how does Home Comforts work?

Signing up for a Home Comforts pack is really easy and straightforward.

1

Step one... speak to your Housing Officer

If you need some important furniture items and are unable to afford them right away, speak to your Housing Officer or Lettings Coordinator who’ll be able to discuss your options. 

2

Step two… decide what it is that you need

We offer three different pack sizes to suit your requirements. Just decide what it is you need and complete the order form with your Housing Officer or Lettings Coordinator. Once we have it, you’ll need to sign the furniture tenancy agreement too. 

3

Step three… it’s on its way

Once the order has been processed, our supplier will contact you to arrange a convenient delivery date and time, within seven working days of your request. Once they arrive, they’ll put them in a room of your choice, remove all the packaging and we’ll install any appliances such as washing machines or cookers. 

Download our Home Comforts information leaflet

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Customer information leaflet

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What you can get

16

points

Background shape Electric Cooker

Electric Cooker

Sealed plate 4 ring hob, single oven with grill

W50, H90, D60 cm

18

points

Background shape Fridge freezer

Fridge freezer

2 fridge shelves, 3 freezer compartments

W48, H148, D56 cm

11

points

Background shape Condenser dryer

Condenser dryer

Sensor dry, pause function, 7kg drum capacity

W59, H85, D60 cm

10

points

Background shape Fridge

Fridge

2 x adjustable glass shelves - salad crisper drawer (no icebox)

W48, H84, D50 cm

15

points

Background shape Washing machine

Washing machine

1200 rpm spin, 6kg drum capacity

H85 cm

5

points

Background shape Microwave

Microwave

800W, 17L capacity

W44, D34 cm

14

points

Background shape Single divan bed with mattress

Single divan bed with mattress

Open coil spring 13.5 gauge, quilted finish

W90 cm

18

points

Background shape Double divan bed with mattress

Double divan bed with mattress

Open coil spring 13.5 gauge, quilted finish

14

points

Background shape Dining table with 4 chairs

Dining table with 4 chairs

Solid rubberwood table, rubberwood veneer seats

W110, H74, D70 cm

12

points

Background shape Cot and mattress

Cot and mattress

Wooden, fully assembled

W65, H124, D85 cm

28

points

Background shape Bunk bed and mattress

Bunk bed and mattress

Steel frame, Black

W201, H163, D99 cm

14

points

Background shape Easy chair

Easy chair

Dark brown, faux leather

W85, H83, D77 cm

22

points

Background shape 2 seater sofa

2 seater sofa

Dark brown, faux leather

W140, H83, D77 cm

9

points

Background shape Chest of drawers

Chest of drawers

Beech effect, 3 drawer, solid metal handles

D54 cm

12

points

Background shape Wardrobe

Wardrobe

Beech effect, 2 door, solid metal handles

W38, H183, D54 cm

Frequently Asked Questions

We’ll ask you if you may need the Home Comforts rental service before the start of your tenancy agreement with us, as the service starts at the beginning of your tenancy. This is because the Department of Work and Pension (DWP) rules mean you can never own the items and they are classed as essential for your tenancy. 

Depending on your circumstances, adding additional charges once your claim for Universal Credit or Housing Benefit has been assessed, could have implications for the affordability of your home or the amount of Universal Credit you receive. If your circumstances change during your tenancy, and you are unable to afford essential items, please contact our Money Matters Team who will be able to help you

A Home Comforts rental charge is eligible for both Universal Credit and Housing Benefit. It will be included with your rent and other eligible service charges when your entitlement to these benefits is assessed. The amount of help you could be entitled to will be assessed and calculated by our Money Matters Team. 

As this is a rental service you will never own the items. Instead, we provide peace of mind, we’ll replace any items that become faulty. 

Please give us a call as soon as you know there is a problem, using our Customer Service number 0808 164 0111. We’ll make sure we log any issue and arrange with the supplier to get in touch. We aim to get things replaced for you within seven working days. 

No. However, if we believe that an item has been damaged due to misuse, we may need to charge you. 

As this is a Furniture Rental Service the items do not belong to you but are managed by the supplier. We will review your furniture pack with you and carry out safety checks and any item replacements when they are due. 

Yes, of course. Please give us a call to discuss which items you would like to return. We’ll arrange collection of the items and review your charge to see if it needs to be changed. 

Unfortunately not, however, If you speak with a member of the Housing Team, they can arrange for a new pack to be delivered to your new home. We would need to collect the old items before you move though. 

Call our Customer Relationship Team on 0808 164 0111 or visit our contact us page. Someone will connect you with our Housing Team, who’ll arrange collection of any items not needed and tell you what else you need to do. You’ll need to let us know in writing, giving seven working days’ notice if you want your full pack removed. 

Want to talk to us about Home Comforts?

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