Leaseholder Repairs and Maintenance

Let's talk about your lease and repairs

As a leaseholder, there are some repairs that you are responsible for, and some that we are responsible for. We've listed some questions we're frequently asked about repairs which you can find below:

Can I make improvements to my property?

We don’t need to know about small things such as decorating, but before making any additions or structural improvements you need to let us know so we can send you written permission – you need this to comply with the terms of your lease.

Primarily we need to know that what you are planning won’t affect the safety of you or other residents nearby. When you come to sell your property, any major changes that have not been approved by Karbon Homes can cause delays in the sales process.

Contact our home ownership team on 0191 223 8749 or email karbon.homes.homebuy@karbonhomes.co.uk to tell us if you’re planning improvements to your property.

If you need to make changes or improvements to your home to help you to live independently, we have a specialist team that can help. Visit our aids and adaptations page to find out more.

Will Karbon help me with internal repairs and maintenance?

As a leaseholder, you are responsible for internal repairs and maintenance to your property.

Does Karbon maintain my property?

Your lease determines who is responsible for maintaining the interior and exterior of your property. For properties with communal areas or shared facilities it is normally our responsibility to carry out any repairs to the exterior of the building. For properties such as stand-alone houses and bungalows the responsibility is usually with the owner.

Will you check my heating?

Under the Safe & Sound scheme Karbon leaseholders can benefit from a competitively priced gas and heating maintenance and repair service provided by our team of fully qualified engineers.