Be Involved

Give your perspective on the work we do. The committee makes sure we’re focusing on issues that matter to you, provide valuable and independent customer feedback and provide recommendations on how we can make things better.

Here at Karbon, our aim is to give you the service you expect. The Complaints Review Panel helps us to do this by reviewing how we’re responding to customer feedback and assisting customers who need support in making a complaint.

You can make sure that the local issues that matter to you are being addressed at our Area Forums. They give all customers the opportunity to become involved in learning about our performance and services. We also invite partners and groups working within communities to join us for these meetings.

This group makes sure your voice is heard in everything we do. It checks and challenges our services, reports findings and suggests positive ideas for improvement.

The Sheltered Housing Group helps us to understand and explore the issues which effect residents living in our older person’s accommodation and work with them to make improvements.

This panel works with our Community Investment Team to review grant applications via our Community Fund, which supports projects that make a real difference to people’s lives and wellbeing within the communities you live in.

Be part of our Response to Climate Change project and address how we can reduce greenhouse gas emissions, embed sound environmental practices, and make a cleaner more sustainable environment for current and future generations.

The forum reviews services to leaseholders and discusses how we can improve them using best practice.

The panel reviews the most up to date housing policies and work with us to ensure our policies and practices are of a good standard.

Help us ensure we’re delivering exceptional value for money with our Procurement Panel. They review our suppliers, services and materials, making sure they are of a high quality and purchased fairly.

The Youth Network works with us and youth group leaders throughout our communities. They meet to discuss topics and subjects relevant to children and young people in communities where Karbon has a major presence.

Your safety matters to us, which is why we’re actively engaging in regular building safety panels to ensure we’re meeting the latest regulations. Your insights guide us in creating a safer living space for you and your community.