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Fire Safety
Fire Safety
The safety of our customers is our absolute priority
We send fire safety information to customers who live in a home with an evacuation policy.
The main source of information is a letter and a number of leaflets. You will receive this in the post once a year. The information will explain:
- what to do if there is a fire in your home
- how to contact the fire service
- the importance of checking your smoke alarms regularly
If you are a new customer, you'll receive this information when you sign your tenancy agreement with us. Your housing officer will also explain the process to you. Please note, this only applies if you live in a home with a fire door or in one of our high-rise buildings.
All leaflets have been produced with the involvement of the Karbon Customer Scrutiny Group and the Fire Service. If you would like a copy of the fire safety leaflet specific to your home or building, please complete this form.
If your home has a fire door fitted, please read the relevant fire door safety leaflet:
We are required to carry out regular fire safety checks in your home and communal areas, making sure that Fire Risk Assessments (FRAs) are up to date, there are appropriate smoke detectors and fire alarms, fire doors and other fire safety measures. Working alongside the Fire Service, we also regularly review any fire risks and the procedures for preventing and reporting fires.
If you are a homeowner and leaseholder, you are responsible for gas, oil and solid fuel appliance and electrical tests within your own home but, we’re responsible for communal installations.
Don't forget, you can get involved too
We’re always looking for more customers to join our Building Safety Panel. By taking part, you'll have an active role in ensuring the building you live in is safe for you and your neighbours. To join or for more information, contact a member of our Engagement Team today.
Fire policies
What to do if there is a fire
Fire safety equipment checks
View and download our Fire safety equipment checks for:
- 1-43 Long Headlam, Byker
- 1-47 Dalton Crescent, Byker
- 1-52 Rabygate, Byker
- Harlequin Lodge, St Oswalds Court
- Mallard Lodge, St Oswalds Court
- Mandarin Lodge, St Oswalds Court
- Merganser Lodge, St Oswalds Court
- Tom Collins House Sheltered Housing Scheme
Personal Emergency Evacuation Plans (PEEPs)
If you are unable to evacuate your home in the event of a fire - due to either a permanent or temporary disability, please let us know as soon as possible so that we can carry out a ‘Personal Emergency Evacuation Plan’ (PEEP) with you.
If you live in a block of flats, sheltered scheme or Extra Care Scheme and are unable to escape via the stairs, please let us know by contacting us on 0808 164 0111. Information about any customers with mobility problems is held in the fireproof box on the ground floor. Therefore, the Fire Service have these detailed Fire Emergency Evacuation Plans immediately as they arrive, so should evacuation be necessary they will provide you with assistance.
High-rise buildings
Managing the fire safety for our high-rise residential buildings is a key focus us.
We own five buildings that meet the Building Safety Act definition of higher rise - residential buildings because of their height. These are:
- Byker Wall (Dunn Terrace) - consisting of Tom Collins House, Wolseley House, Dunn Terrace, Graham House, Northumberland Terrace and Salisbury House
- Byker Wall (Grace Lee) - consisting of Felton Walk, Felton House, Long Headlam, Headlam House, Shipley Rise and Rabygate
- Byker Wall (Shipley Street) - consisting of Shipley Walk, Brinkburn House, Kendal House, Dalton Crescent and Gordon House
- Harlequin Lodge, St Oswalds Court, Felling
- Mandarin Lodge, St Oswalds Court, Felling
We’ve carried out detailed surveys in all of our buildings that we own and none have High Pressurised Laminate (HPL) or Aluminium Composite Material (ACM) cladding.
Charge Safe
The danger of lithium batteries in e-bikes and e-scooters has made the news recently.
As e-bikes, e-scooters and even e-skateboards grow in popularity, so do the risks of fire caused by their lithium batteries. If they become damaged or begin to fail, they can explode and catch fire.
Request more information
Use this form to:
- Report a safety concern about your building
- Report any of the following issues:
- Faulty fire safety systems such as fire alarm or sprinkler systems
- Damaged or broken doors
- Blocked fire escapes, corridors or exits
- Anything that might cause a fire to start or spread in the building
- Poorly completed building work that could make the
building unsafe - Cracks or other structural issues with the building
including to balconies or walkways
- Request a copy of the Fire Risk Assessment for your building
- Request a Plain Text or alternative version of the Fire Safety leaflet relating to your buildings evacuation policy
