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Mandatory occurrence reporting
Mandatory Occurrence Reporting
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Under new Building Safety laws, certain fire or structural safety issues in your building must be reported to the Building Safety Regulator. The system we now have in place for this is our Mandatory Occurrence Reporting System.
Knowing about these types of fire or structural safety issues helps us address issues quickly and keep everyone in the building safe. We want to make it as simple as possible for concerns to be reported to us.
If you see any of the following types of issues, please report them to us:
- Faulty fire safety systems such as fire alarm or sprinkler systems
- Damaged or faulty fire doors
- Blocked fire escapes, corridors or exits
- Anything that might cause a fire to start or spread in the building
- Poorly completed building work that could make the building unsafe
- Cracks or other structural issues with the building including to balconies or walkways
What happens when I report something?
Our Building Safety Team will quickly look into and fix any problems. If there is an immediate danger, we'll treat it as an emergency.
We'll investigate all reported issues within 10 days and, if required, report them to the Building Safety Regulator.
We'll keep you informed about the investigation and let you know the outcome and any future steps.
How to report
- In person: Visit our office, or speak to your housing officer or scheme coordinator
- Phone: 0808 533 5442 if you are in Byker or 0808 164 0111 if you are a Karbon customer
- Email us
- Submit a report online
To request this information in another format or language, please contact: byker.firesafety@karbonhomes.co.uk
