MyKarbon
It’s really easy to register and you can access it from your laptop, tablet or mobile.
All you will need is:
If you need any help with your account, contact us and we'll be able to help.
You can choose your own repairs slot at a time and on a date that suits you and your family
Anytime, anywhere. It takes a few minutes and updates your balance instantly
View your account balance anytime of the day
It only takes a few seconds and means we always have the right contact information for you
You can now also create Direct Debits with your MyKarbon account
MyKarbon is our customer portal. It allows Karbon customers to:
MyKarbon works on all devices and gives you the freedom to do what you need when you want and as it's online, it means you can use the site 24/7.
To register for MyKarbon, you will need:
You will now receive an email to confirm your account. You'll need to follow the instructions and add your unique pin number as a final step. If you do not receive an email within a few minutes, please check your spam and junk folders.
If you're having difficulty, contact us and we’ll be happy to help.
If I need help creating an account, who can I speak to?
We have a dedicated team who answer our phones. A member of the customer relationship team is always on hand to help if you do get stuck. Just call 0808 164 0111.
We also have a digital advisor who is part of our Foundations for Life team. If you would like some advice or just need some help setting up an account, you can ask them for help by emailing foundations@karbonhomes.co.uk
Where can I find my tenancy reference number?
You'll find it in a letter we have sent you or your rent statement.
Or, if you give us a call on 0808 164 0111, we'll be able to tell you what it is.
The details you have for me are incorrect, what do I do?
It’s easy to update your details.
You can either do this on MyKarbon or you can contact us to let us know of an error. We’ll be happy to sort it out for you as quickly as we can.
I have a garage and a house. Do I need to create two accounts?
No.
Our systems will link your multiple tenancies for you.
You can switch between them by using the ‘switch tenancy’ button at the top right of the page.
I have forgotten my password. What do I do?
If you've forgotten your username or password, click the link called the ‘forgotten username or password' on the login page and follow the instructions on the screen.
We'll then send you an email to reset your password. Watch the video below for step-by-step guidance on how to reset your password.
My rent balance doesn’t seem right – what can I do?
First things first – don’t worry! Sometimes hard to understand a rent balance as it looks different with things going in and out. It can also be affected by our internal processes and could come down to the day you are looking at your balance.
If you are concerned, you can always give us a call on our freephone number 0808 164 0111 and a member of our customer relationship team will be happy to help to put your mind at rest.
How do I change my email address?
Log into your account and go to My Details in the menu
You can then change or amend your email address in the Contact Methods section.
Watch our handy video demonstrations to help you use MyKarbon
