Customer Satisfaction

Thanks to the help of our Involved Residents we've developed the below Customer Service Standards.

Through a series of focus groups, some of our customers identified what elements of Karbon’s service are most important so that we can measure and report on them.

We’re determined to provide you with the best service possible so will be using these Customer Service Standards to guide and improve our operations. Take a look at our latest metrics below, we'll be updating them regularly so you can see just how we're performing.