Fix it
Our strategy
- Digital Customer Experience Goal: 37% of customer interactions self served by Mar 2026.
- Our strategy is to give customers the choice to use a digital services.
- Self Serve can be easy and convenient for customers, promote satisfaction and improve our efficiency.
Our performance
- 33.8% of all tenancies have a MyKarbon account
- Over £20m online payments made last year
- Over 6,000 jobs logged via MyKarbon last year
- 23% of all interactions were digitally self served last year
What can you do?
- Promote MyKarbon and self serve to our customers
- Refer customers who need help with digital services to our Foundations for Life team
- Learn more about MyKarbon using our knowledge base on Kore
- Share your ideas for self serve digital customer experience
