Our complaints performance reports

All landlords are required to evaluate their complaint handling procedures against the code.

The Housing Ombudsman Service has provided a self-assessment form to support in doing this.

Below you will find:

  1. Our annual 2023-2024 complaints performance and service improvement report
  2. Our landlord report 2022-2023
  3. Our Complaint Handling Code Self-Assessment for April 2024
  4. Our response to the annual complaints performance and service improvement report

Karbon's annual 2023-2024 complaints performance and service improvement report

This report looks at our performance with handling complaints over 2023-24, an overview of what they related to and our response to these complaints.

View report

Landlord report – Karbon Homes Limited 2022-2023

The Ombudsman’s 2022-23 landlord reports provides information on Karbon Homes' cases reviewed by the Housing Ombudsman from April 2022- March 2023.

View report

Karbon Complaint Handling Code Self-Assessment April 2024

In this assessment we review the service we provide to our customers and how this meets the Complaint Handling Code.

View report

Karbon Board response to annual complaints performance and service improvement report

In this document Karbon's Board review our annual complaints performance and service improvement report, looking at the risks identified, lessons learned, areas of achievement and challenges. 

View report
Recite Me